At Namisa Beauty, we are committed to providing our customers with high-quality beauty and self-care products. Due to the nature of many of our products and for hygiene, safety, and quality assurance reasons, most products sold by Namisa Beauty are not eligible for return or exchange.

By placing an order on our website, you acknowledge and accept the terms outlined in this Returns & Refunds Policy.

Non-Returnable Products

For hygiene and safety reasons, the following products cannot be returned, exchanged, or refunded once delivered:

• Skincare products

• Body care products

• Bath products

• Beauty products

• Cosmetics

• Personal care items

• Opened or used products

• Products with broken seals or tampered packaging

• Sale, clearance, promotional, or discounted items

• Gift cards and vouchers

Namisa Beauty reserves the right to refuse any return that does not meet the requirements of this policy.

Incorrect Products Received

If you receive a product that differs from what was ordered, please notify us within 48 hours of receiving your order.

To process your request, please email us with:

• Your order number

• A description of the issue

• Clear photographs of the product received

• Photographs of the product packaging and shipping label

Provided the product remains unopened, unused, and in its original condition, Namisa Beauty will:

• Arrange collection of the incorrect product at our cost; and

• Ship the correct product to you at no additional charge.

Where the correct product is unavailable, you may elect to receive:

• A store credit; or

• A refund for the affected product.

Namisa Beauty reserves the right to verify all claims before approving a replacement, exchange, or refund.

Damaged or Defective Products

If your order arrives damaged or defective, you must notify Namisa Beauty within 48 hours of delivery.

Customers may be required to provide:

• Photographs of the damaged product

• Photographs of the external packaging

• Proof of purchase

Upon assessment and approval, Namisa Beauty may, at its discretion:

• Replace the product;

• Issue a store credit; or

• Process a refund.

Products Damaged During Shipping

If a product is visibly damaged during transit, customers should notify Namisa Beauty immediately upon receipt and no later than 48 hours after delivery.

Failure to report shipping damage within this period may affect our ability to process the claim with the courier.

Change of Mind

Namisa Beauty does not offer refunds, returns, or exchanges for:

• Change of mind

• Personal preference

• Incorrect product selection by the customer

• Allergic reactions where ingredient information was available prior to purchase

Customers are encouraged to carefully review product descriptions, ingredients, and usage instructions before placing an order.

Refund Processing

Where a refund has been approved, refunds will be processed using the original payment method where possible.

Please allow 7–14 business days for the refund to reflect, depending on your financial institution.

Shipping fees are non-refundable unless the return is a result of:

• An incorrect product supplied by Namisa Beauty; or

• A verified defective or damaged product.

Consumer Rights

Nothing in this policy limits or excludes any rights afforded to consumers under the Consumer Protection Act, 68 of 2008, or any other applicable South African consumer legislation.

Where required by law, Namisa Beauty will honour all applicable statutory consumer rights.

Contact Us

For all returns, replacement, and refund enquiries, please contact:

Namisa Beauty

Email: sales@namisabeauty.com

Please include your order number in all correspondence to assist us in resolving your query as efficiently as possible.