1. INTRODUCTION

These Terms and Conditions govern the use of the Namisa Beauty website, products, services, and all transactions conducted through the website.

By accessing, browsing, registering on, or purchasing from this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

If you do not agree to these Terms and Conditions, you must discontinue use of the website immediately.

2. COMPANY INFORMATION

Namisa Beauty ("Namisa Beauty", "we", "our", or "us") operates an online beauty and wellness retail platform.

Business Name: Namisa Beauty

Email Address: info@namisabeauty.com

Website: www.namisabeauty.com

Physical and registered business details shall be made available upon request or as required by applicable legislation.

3. LEGAL CAPACITY

By using this website, you warrant that:

• You are at least 18 years old; or

• You have obtained consent from a parent or legal guardian.

You further warrant that you possess the legal authority to enter into binding agreements.

4. PRODUCTS AND SERVICES

Namisa Beauty offers beauty, skincare, body care, wellness, gifting, and related products.

All products are subject to availability.

We reserve the right to:

• Discontinue products;

• Limit quantities purchased;

• Refuse service;

• Modify product specifications;

• Amend pricing without prior notice.

5. PRODUCT INFORMATION

While every effort is made to ensure product descriptions, images, ingredients, and specifications are accurate, errors may occasionally occur.

Product images are provided for illustrative purposes only and actual products may vary in appearance, colour, packaging, or labelling.

Customers are responsible for reviewing ingredient information before purchase.

6. PRICING

All prices displayed are in South African Rand (ZAR).

Prices may include or exclude VAT depending on applicable legislation and business registration status.

Delivery charges are calculated separately and displayed during checkout.

Namisa Beauty reserves the right to correct pricing errors at any time.

Where an obvious pricing error occurs, Namisa Beauty may cancel the order and refund any amounts paid.

7. ORDERS

Submission of an order does not constitute acceptance of that order.

An order is only accepted once payment has been received and Namisa Beauty confirms acceptance.

We reserve the right to:

• Decline any order;

• Limit quantities;

• Verify customer information;

• Cancel suspected fraudulent transactions.

8. PAYMENT

Payments must be made using approved payment methods available on the website.

Namisa Beauty does not store customers' payment card details.

Payment processing is conducted through secure third-party payment service providers.

9. SHIPPING AND DELIVERY

Delivery shall be governed by Namisa Beauty's Shipping and Delivery Policy.

Delivery timeframes are estimates only and are not guaranteed.

Risk in products passes to the customer upon delivery.

Ownership of products remains with Namisa Beauty until full payment has been received.

10. RETURNS, EXCHANGES AND REFUNDS

Returns, exchanges, and refunds shall be governed by the Namisa Beauty Returns and Refunds Policy.

Due to hygiene and safety considerations, most beauty and personal care products are not returnable unless:

• Incorrect products were supplied;

• Products arrive damaged;

• Products are defective in terms of applicable law.

Nothing in this clause limits any rights available under the Consumer Protection Act.

11. CONSUMER PROTECTION ACT RIGHTS

Where applicable, consumers retain all rights afforded under the Consumer Protection Act, 68 of 2008.

Nothing in these Terms and Conditions shall be interpreted as limiting statutory consumer rights.

12. INTELLECTUAL PROPERTY

All website content including:

• Logos;

• Trademarks;

• Product names;

• Designs;

• Graphics;

• Images;

• Videos;

• Text;

• Marketing materials; and

• Website functionality

remain the property of Namisa Beauty or its licensors.

No content may be copied, reproduced, distributed, modified, or exploited without prior written consent.

13. WEBSITE USE

Users may not:

• Use the website for unlawful purposes;

• Interfere with website security;

• Introduce malicious software;

• Attempt unauthorised access to systems;

• Harvest customer information;

• Use automated scraping tools without consent;

• Misrepresent their identity.

Namisa Beauty reserves the right to restrict or terminate access where misuse is suspected.

14. USER ACCOUNTS

Where users create accounts, they are responsible for:

• Maintaining confidentiality of login credentials;

• Restricting access to their account;

• Ensuring information remains accurate.

Users are responsible for all activities occurring under their accounts.

15. PROMOTIONS AND DISCOUNTS

Promotions, vouchers, discount codes, and special offers may be subject to separate terms and conditions.

Namisa Beauty reserves the right to modify or withdraw promotions at any time.

Discounts may not be combined unless expressly stated.

16. THIRD-PARTY LINKS

The website may contain links to third-party websites.

Namisa Beauty does not endorse and is not responsible for the content, products, services, or privacy practices of third-party websites.

Accessing third-party websites is at the user's own risk.

17. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Namisa Beauty shall not be liable for:

• Indirect losses;

• Consequential losses;

• Loss of profits;

• Loss of business opportunities;

• Data loss;

• Website interruptions.

Our total liability relating to any purchase shall not exceed the amount paid for the relevant product.

Nothing in these Terms excludes liability where exclusion is prohibited by law.

18. INDEMNITY

Users agree to indemnify and hold harmless Namisa Beauty, its directors, employees, contractors, agents, and affiliates from any claims, damages, losses, costs, or liabilities arising from:

• Breach of these Terms;

• Misuse of the website;

• Violation of applicable laws.

19. PRIVACY AND PERSONAL INFORMATION

The collection, processing, storage, and use of personal information shall be governed by Namisa Beauty's Privacy Policy.

Namisa Beauty undertakes to process personal information in accordance with POPIA and applicable South African data protection laws.

20. ELECTRONIC COMMUNICATIONS

By using this website or communicating electronically with Namisa Beauty, users consent to receiving communications electronically.

Electronic communications satisfy any legal requirement that such communications be in writing.

21. FORCE MAJEURE

Namisa Beauty shall not be liable for delays or failures resulting from circumstances beyond its reasonable control, including:

• Natural disasters;

• Strikes;

• Public unrest;

• Government actions;

• Power outages;

• Internet failures;

• Pandemic-related disruptions;

• Courier disruptions.

22. CHANGES TO TERMS

Namisa Beauty may amend these Terms and Conditions from time to time.

Updated Terms will be published on the website and become effective upon publication.

Continued use of the website constitutes acceptance of the amended Terms.

23. GOVERNING LAW

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts.

24. CONTACT DETAILS

For enquiries relating to these Terms and Conditions:

Namisa Beauty

Email: info@namisabeauty.com

Website: www.namisabeauty.com

Last Updated: 1 June 2026